Privacy Policy
Protecting the personal data of our customers and visitors is a priority for Lucke. This policy explains how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR).
Consent
We only collect information freely provided by our visitors and do not use the collected data for any purpose other than those expressly authorized by the person who provided it. The data collected based on this authorization is subject to the following Privacy Policy:
Data collected - purpose
To make purchases on our website, we collect information such as name, address (and CNPJ, if entered), email, phone number, data related to the selected payment method (such as credit card information), order history, preferences, and interactions with the website and the e-commerce platform on which our online store is based.
The data is collected to process purchases, payments and deliveries, send service-related communications, respond to contacts or questions, comply with legal obligations and improve your experience in the online store. You may also provide us with information regarding third parties if you wish to send a gift to a third party, indicating their name, address, email or telephone number. In this case, the buyer assumes responsibility for the veracity and accuracy of the data provided.
We share data with essential third parties (e.g., shipping companies, payment providers) only to fulfill contracted services and legal obligations.
Those who visit our website or social media platforms, such as Facebook or Instagram, can subscribe to receive news (via messages or newsletters), participate in contests, raffles, and promotions by filling out forms where their name and email address are requested.
Data Preservation
This data will be kept only for the time necessary for the purpose for which it was collected and in accordance with legal obligations.
Legal Basis
Data processing is based on the need to execute the contract with the client, comply with legal obligations, and obtain the consent of the data subject (e.g., sending newsletters).
Security
We are committed to protecting your personal data and do not share it with third parties, except in the situations explicitly indicated in this policy. We take all measures within our reach to ensure that your data remains protected. However, it is important to emphasize that, despite our efforts, no security system can guarantee the absolute protection of the personal data you provide.
The hosting service we use is responsible for maintaining the security of the infrastructure where the website is hosted, performing regular hardware and software updates. Internally, we apply a set of best practices to avoid exposing personal information to people outside our organization. All individuals who have access to visitor data are aware of and apply the Privacy Policy associated with the website.
Rights of the Data Subject
You can access, correct, delete, or request the portability of your data, as well as object to processing or withdraw your consent, where applicable, by emailing [contact email]. You have the right to lodge a complaint with the National Data Protection Commission (CNPD).
Cookies
This website uses cookies to ensure proper functioning, improve your experience, and analyze how it is used. Essential cookies are necessary for the basic operation of the website. Analytical and marketing cookies are only activated with your prior consent. You can accept, refuse, or configure cookies in the available options. If you refuse, some functionalities may be limited.
Responsible for Treatment
On behalf of Lucke, responds Maria Manuel Jordão Pedrosa, with address at Av. Eng. Arantes e Oliveira, nº3 r/c, 1900-221 Lisbon, Tax ID 196751144.
Updates and contacts
This text complies with the legal requirements and guidelines of the GDPR and Portuguese legislation, presenting the essential information for the user in a clear and concise manner. However, we may need to update this document. Therefore, we recommend that you consult it whenever you visit our website.
We are available to answer any questions or provide any comments regarding the privacy and protection of your personal data.
